Relief Gallery is a design viewer and management application developed and operated by UP STEP. The app helps users view, manage, share and optionally back up RLF, STL, G-code, CNC and other compatible design files.
By using Relief Gallery, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Google Sign-In Information
When you sign in using Google, Relief Gallery may receive:
- Google account identifier
- Name
- Email address
- Profile photo or profile information
- Google ID token and other authentication information required to verify your login
The Google ID token is transmitted to our backend server for authentication. We use this information to create, authenticate and manage your Relief Gallery account.
1.2 Profile Information
You may provide the following information:
- Full name
- Email address
- Mobile number
- Country
- State
- City
- Watermark preference
This information is used to maintain your profile, provide account services and personalize design previews.
1.3 Design Files and Storage Information
To provide file browsing and viewing features, the app may access compatible design files stored in shared storage on your device, including:
- RLF files
- STL files
- G-code and CNC files
- Other compatible design formats supported by the app
The app may access and process:
- File name
- File type
- File size
- Modified date
- File location or path
- File contents when required to display or process the file
- File hash for duplicate detection and backup verification
The app requests storage access only to locate and manage compatible design files. Local file paths and scan results may be stored on your device.
The app does not upload local design files unless you voluntarily enable Cloud Backup or use a user-initiated sharing or upload feature.
1.4 Device and App Information
We may collect:
- Device manufacturer and model
- Android version
- App version
- Firebase Cloud Messaging notification token
- App diagnostics and usage information through Firebase Analytics, if enabled
The Firebase notification token may be associated with your Relief Gallery account to deliver account, backup, download or service notifications.
1.5 Feedback Information
When you submit feedback, we may receive:
- Your feedback message
- Name and email address
- Account identifier
- App version
- Device manufacturer and model
- Android version
This information is used to respond to support requests, investigate problems and improve the app.
2. How We Use Information
We use collected information to:
- Authenticate users and manage accounts.
- Display, organize and manage compatible design files.
- Open and preview design files.
- Provide downloading, sharing and export features.
- Detect duplicate files.
- Provide optional Cloud Backup services.
- Maintain backup status and restore files.
- Send important account, download and service notifications.
- Respond to feedback and support requests.
- Improve app performance, reliability and security.
- Detect misuse, fraud or unauthorized access.
- Comply with applicable legal requirements.
We do not sell personal information.
3. Information Sharing
We may share or provide access to information with:
- Google, for Google Sign-In authentication.
- Firebase, for push notifications and Firebase Analytics, if enabled.
- Our hosting and backend service providers, to operate Relief Gallery and provide account, file and backup services.
- Other applications, when you voluntarily use Android’s sharing feature.
- Government authorities or legal entities, when required by applicable law or valid legal process.
We share only the information reasonably necessary to provide the relevant service.
Google’s Privacy Policy is available at:
https://policies.google.com/privacy
4. Storage and Notification Permissions
The app may request storage access or All Files Access to locate and manage compatible design files stored in shared storage.
The app may request notification permission to send account, backup, download and service notifications.
Before requesting sensitive permissions or enabling background Cloud Backup, the app will provide an in-app explanation of the relevant data access and purpose.
You may revoke notification permission through your Android device settings. Revoking storage access may limit the app’s ability to scan and manage files.
5. Cloud Backup
Cloud Backup is an optional feature.
When Cloud Backup is enabled:
- The app may automatically scan accessible shared storage for RLF design files.
- Backup processing may run approximately every 24 hours when an internet connection is available.
- RLF file contents may be uploaded to our backend server.
- File names, file hashes, file sizes, modified dates, backup status and preview images may also be uploaded or stored for backup functionality.
- Backup requires an authenticated Relief Gallery account.
Cloud Backup will not be enabled unless you provide affirmative consent through the app.
You may disable Cloud Backup at any time from your profile or account settings. Disabling Cloud Backup stops future scheduled backup processing, but does not automatically delete previously uploaded backups unless you request deletion.
You may request deletion of cloud backup data through the account deletion process described below.
6. Data Retention
We retain account and profile information while your account remains active.
We retain uploaded design files and cloud backups while Cloud Backup is enabled or until you request their deletion.
We retain feedback and support information for 15, unless a longer period is required for legal, security or fraud-prevention purposes.
When you submit a verified account deletion request, we will delete eligible account information, uploaded files, cloud backups, notifications and device tokens within 15 days.
We may retain limited information where required by law or reasonably necessary for security, fraud prevention, dispute resolution or legal compliance. Any retained information will not be used for unrelated purposes.
Local design files stored on your device are not deleted when you delete your Relief Gallery account. You must delete local files through the app or Android file-management tools.
7. Data Security
We use reasonable technical and organizational safeguards to protect information against unauthorized access, loss, misuse or disclosure.
Data transmitted between the app and our servers is sent using HTTPS encryption.
Authentication information is stored in app-private storage. Where supported by the device, authentication tokens are stored using encrypted preferences and Android security features.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
8. Account and Data Deletion
You may request deletion of your Relief Gallery account and associated data through:
- Inside the app: Menu → Delete Account
- Online: https://rbs.upstep.in/cnc/delete-account.php
Account deletion requests may include deletion of:
- Account and profile information
- Uploaded design files
- Cloud backups
- Backup metadata
- Notifications
- Firebase notification tokens
- Other data associated with your Relief Gallery account
Local design files stored on your device will not be deleted automatically.
9. Children’s Privacy
Relief Gallery is not directed toward children under 13. We do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, please contact us at:
10. Changes to This Privacy Policy
We may update this Privacy Policy when the app’s features, services or data practices change.
The updated version will be published on this page with a revised Effective Date. Continued use of Relief Gallery after an update means that you acknowledge the revised Privacy Policy.
11. Contact Us
For privacy questions, data deletion requests or complaints, contact:
UP STEP
Email: info@upstep.in
Address: Tharad, Vav Tharad, Gujarat, 385565
Account deletion: